User Requirements 1: Who is the Client?

Posted by Tom Fuller in Uncategorized at June 8th, 2007

When I have had the time to look around the Intertubes thingy looking for information about identity management, government identification schemes, risk management and related topics, I do not find much information regarding the goals of government.

Can you help me on this, please? Here in the UK, where the issue had multiple triggers (terrorism, illegal immigration, benefits fraud, rebuild of the NHS, need to address U.S. passport protocols), it is particularly difficult to find a list of what they want the end product to do.

If someone can point me to a statement or article that defines the user requirements for a large, centralized database of information about all UK residents, that might be a clue as to what the real goals might be.

But I suspect that might be difficult to lay hands on, in part because I imagine that the various departments are institutionally incapable of communicating this information with each other.

So, as I am still quite an agnostic on this issue, I will try and list what I would want an integrated multi-purpose citizen identification programme to be able to do. I hope then (with your help) to unpack the requirements for analysis of feasibility, cost, risk to client, risk to user.

The first issue is there would be multiple clients. The Home Office, which is now two, one dealing with what is loosely termed homeland security issues and another dealing with the criminal justice issue. I think it might be easier to list sub-units who may piggyback requirements onto an original specification.

Client list:

HMRC: Assist in identifying illegal immigrants.
Prison and probation: Assist in monitoring parolees
Criminal justice: Assist in detecting fraud, particularly relating to benefits
Job Centre: As in criminal justice
DWP: Assist in pension administration
MOT: Assist in administration, identify uninsured drivers
DOH: Assist NHS NPfIT in joining up transmission of patient records, reducing medical error

Then there are indirect stakeholders, who don’t have specific citizen information requirements, but would greatly benefit from access to a completed database:
MI5 and MI6
Police departments
Crown Prosecution Service
The other half of HMRC–the part that deals with taxes
SOCA

Who am I leaving out?

When this list has been vetted, we will try and compile a list of user requirements for each.

We will then begin the merry task of seeing if one system is feasible at the level of accuracy needed. I think that only then can we estimate the threat level to civil liberties. Notice I am not saying a word about cost. The price of a system means nothing in and of itself. If we have a clear idea of benefits and potential savings, we can put a price tag into perspective.

But looking at the list, I think one term will be paramount in any bid specification document–the ability to fail gracefully.

3 Responses to “User Requirements 1: Who is the Client?”

  1. FishNChipPaper Says:

    The Appendix of this benchmarking and capacity planning paper produced by Capacitas might provide some guidance: http://www.capacitas.co.uk/research/download.php?fn=Sizing%20the%20UK%20Identity%20Card%20System%20Summary.pdf

    Business Driver
    Prescription exemptions
    GP Visits
    International Air Passenger Numbers
    Parcel/Package collections from Royal Mail/Parcelforce
    Domestic Air Passenger Numbers
    International Ferry Passenger Numbers
    In patient episodes
    Channel Tunnel Passenger Numbers
    ISA applications
    Passport applications
    Tax credit applications
    Insurance claims
    Checks by the police & security services
    Changes to ID card security information
    Credit card applications
    Bank account applications
    Domestic Ferry Passenger Numbers
    Mortgage applications
    Housing benefit applications
    Council tax benefit applications
    Address changes
    Lost, stolen, destroyed cards
    Checks by the Criminal Records Bureau
    Starting new job
    Job Seeker Benefit Applications
    Criminal arrests
    Loan applications
    Income support applications
    Child benefit applications
    New ID card applicants from UK citizens
    Children enrolment to School
    Incapacity benefit applications
    DLA benefit applications
    Driving licence approval
    Deaths
    New ID card applicants from non-UK citizens
    Entitlement to remain decisions
    Update the biometric information for existing card holders
    Pension credit applications
    Marriages
    Private pension applications
    Divorces
    Police stop & search

  2. Tom Fuller Says:

    Okay, that’s a more interesting list than mine. What should I look at after lunch? ;)

  3. Phil Booth Says:

    *Ahem*

    If it’s my ID/personal information that’s going to be mucked with then I’d want to see “the citizen/individual” at the top of the list!

    One of the Home Office/government’s major problems is that it is culturally incapable of conceiving things this way - which might go some way towards explaining the embarrassing lack of genuine citizen benefits within its proposed scheme. If the primary purpose of an ID is, in fact, to service public/private sector ‘clients’ and the people whose data is actually being used/stored/processed/passed around don’t figure meaningfully in your list then I submit that you are misconceiving the entire system.

    If this thing is not first and foremost for ME, then why the hell should I have one? Much less have one imposed on me…

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